Medicover – in partnership with Autenti - launches electronic signatures for medical service providers

01 września 2019

Medicover is the first healthcare institution in Poland to implement the electronic signature. It has partnered with Autenti for this purpose. Initially, the tool will be used to sign contracts with medical service providers.

Medicover chose this area due to the constantly growing number of providers, and continuously expanding cooperation with existing partners, which requires preparing and signing numerous documents on both sides. Every year there are thousands of documents per single process. In the first weeks of cooperation with Autenti, Medicover has already signed over half of its contracts with new providers via the Autenti platform, and this number continues to grow. Thanks to the electronic signature, internal document circulation has been shortened by as much as two weeks, which is additionally helpful when the Medicover branches and departments responsible for contacts with providers are scattered throughout the country.

The Medical Service Providers Department works with over 2,700 medical providers. We have a dispersed organisational structure in order to be closer and reach our partners faster. Concluding contracts with medical service providers in the traditional way was time consuming. Sending documents generated significant costs, not ensuring that they would be delivered on time. It also happened that our documents did not reach the providers because of problems with traditional postal services. In addition, the previous process involved staff on both sides, including to collect and sort documents, scan signed contracts, send them back, and so on, and so forth. Being able to sign documents online ensures faster access to medical services for patients, and builds a positive image of our company as one that is reliable and, what is important today, innovative,

says Karolina Akusz, Deputy Director of Medical Service Providers at Medicover.

Both sides can sign the documents on any device (telephone, computer, tablet) and from any place with Internet access. The medical service provider, i.e. the person signing the document issued by Medicover, does not bear any costs associated with the process. They also don’t need to install anything or even set up an account on the Autenti platform.

The Autenti team is constantly monitoring Medicover’s experiences and processes. We have implemented a specific solution for our Partner, but our cooperation does not end there. We work alongside Medicover employees to develop e-signature services both in the Purchasing Department, as well as in other areas of business. We work together to develop solutions that make the signing process more efficient. Some of them will be ready for use in the near future, which makes us very happy and shows what kind of mature organisation we are dealing with here. Being able to sign contracts with an e-signature is a much needed solution in healthcare, in particular when working with contractors or employees scattered throughout the country. We are pleased that Medicover was the first to trust Autenti on such a difficult, extremely competitive market,

says Tomasz Plata, CMO and co-founder of Autenti.

I am convinced that the e-signature feature will be very successful and facilitate the work of our employees and medical partners, as well as significantly shorten the time needed to finalise the process of introducing changes to existing contracts. We look forward to the next stage of our cooperation with Autenti,

adds Karolina Akusz.